Terms and Conditions

By initiating any form of tuition from Wise Minds Education Pty Ltd, you agree to the following terms and conditions:

Scheduling

  • Session times will be arranged with parents during student onboarding.

  • We will assume, unless you tell us otherwise, that students will continue in the same lessons from week to week. We endeavour to keep the schedule the same from term to term. The schedule may change at the start of each year.

  • Our regular calendar pauses for the school holidays. If students would like to attend their sessions during the school holidays to catch up or get ahead, please reach out to us and we will try to make it happen.

  • We do not tutor on Public Holidays or during the Christmas Shutdown Period. You will not be charged if your regular lesson falls during these times. If you would like to schedule a make-up session instead, please contact us. Any exceptions to this will be communicated directly to parents.

  • We will notify you in advance of the dates for the Christmas Shutdown Period each year.

  • The specific dates for the Christmas Shutdown Period will be communicated to parents with a minimum of 2 weeks' notice.

  • If a student arrives late to a lesson, the session will still end at its scheduled time and the lesson will be charged for the full hour.

  • Students are expected to be picked up at the end time of the session. If students are left waiting for more than 10 minutes, Wise Minds Education has the right to charge parents for this time.

  • We reserve the right to substitute a different tutor if your regular tutor is unavailable.

Cancellation

  • A minimum of 24 hours' notice is required to cancel or reschedule a lesson. Lessons cancelled with less than 24 hours' notice, or missed without notice, will be charged in full.

  • If we need to cancel a lesson for whatever reason, we will endeavour to give you as much notice as possible. You will be offered a refund, if applicable, or the opportunity to reschedule the lesson.

  • Unused prepaid sessions or packages are non-refundable unless otherwise agreed.

Payment and Invoicing

  • Invoices are issued every Friday evening for services rendered during the preceding 7 days.

  • Payment is due within 7 days of the invoice date.

  • Accepted payment methods include bank transfer, payment with card, or cash.

  • All prices are inclusive of GST.

  • A late payment fee of $10 will apply to invoices that have been overdue for 7 days (i.e. more than 14 days after the initial invoice date).

  • We will suspend tutoring for any student(s) with more than three outstanding invoices.

  • If tutoring has been suspended due to outstanding invoices, we may ask that sessions be paid for in advance before tutoring is resumed.

  • If you would prefer to pre-pay for your lessons, please contact us.

Termination of Enrolment

  • We reserve the right to terminate the tutoring relationship due to serious behavioural issues, repeated non-compliance with these terms, or other circumstances at our discretion.

  • If we terminate the relationship, we will provide 2 weeks' notice where practicable, and you will receive a pro-rata refund for any prepaid unused sessions following the notice period.

Health and Safety

  • Students should not attend sessions if they are unwell or experiencing contagious illness.

  • Parents must inform us of any medical conditions, allergies, or learning needs that may affect the student's participation or safety during sessions.

No Guarantee

  • While our tutors will strive to help each student improve and succeed, we make no guarantees regarding academic performance or test results. Each student's progress will depend on various factors such as effort, attendance, home study, and individual learning pace.

  • To the fullest extent permissible by law, Wise Minds Education Pty Ltd shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the use of, or inability to use, our tutoring services. This includes, but is not limited to, loss of data, loss of profit, or any other commercial damages or losses, even if we have been advised of the possibility of such damages.

Confidentiality, Privacy and Data Protection

  • We will securely store and use personal information in compliance with applicable data protection laws.

  • Tutors and clients must maintain confidentiality regarding the content of tutoring sessions and any shared information.

Pay in advance

The following terms apply to clients who have prepaid for sessions. In the event of any conflict between these terms and the general terms above, these Pay in Advance terms will prevail.

Withdrawal from Tutoring

  • A minimum of 2 weeks' written notice is required to withdraw from tutoring.

  • If you have prepaid for sessions, you will receive a pro-rata refund for any unused sessions following the notice period.

Cancellations

  • A minimum of 24 hours' notice is required to cancel a lesson.

  • If you cancel with at least 24 hours' notice, we will do our best to organise a makeup session. Makeup sessions are limited to two per term and must be used within the same term.

  • Lessons cancelled with less than 24 hours' notice, or missed without notice, will be forfeited.

  • Once you have used your two makeup sessions for the term, any further cancelled lessons will be forfeited.

  • If we need to cancel a lesson, the value of the session will be credited to your account and rolled over to the following term. This does not count toward your makeup limit.

 

Changes to Terms and Conditions

  • We reserve the right to update these terms at any time.

  • Clients will be notified of changes in writing at least 14 days before they take effect.

Contact Us

If you have any questions about these Terms and Conditions, please contact us through the following:

Phone: 0489086296

Email: Rhys@WiseMindsTutoring.com.au